CUSTOMER CARE
Have any questions or concerns ?
We’re always ready to help! Fill out the form below or send us a direct email to:
Please include your order# if there is an issue.
FAQ
How do I track my order?
Once orders are shipped, you will get a tracking number sent to your email address that is provided. Should you have any questions, you will have to contact USPS directly.
What are your delivery options?
We try to keep the costs low so currently we ship through USPS, first class. If expedited shipping is needed, please contact us & include your order number, so we can revise your shipping costs accordingly & send out through UPS or Fed-Ex.
What if my order is lost or damaged?
Send us an email that includes your order number & details of what has happened.
If it is lost, we will resend, once we verify with the delivery company that it has been lost in transit.
If it is damaged, please send us an email with attached photos. We will gladly replace should they have been damaged due to the delivery company's care.
What do you mean, Artisan?
We are a family business, that has taken the time to make each item with love, care & with skills we have worked at to perfect. However, since items are hand-made, there will be variances in stitching, sizing & sometimes where we make our knots.
Do you provide International delivery?
Currently we do not offer international delivery but we are in the process of evaluating the cost our customers would have to pay, to decide if that is a feasible option..
What is your returns policy?
Since all items are made when ordered, they are considered a custom item & we do not offer returns. If an order is damaged or lost in transit, we will gladly replace. Just send us an email with your order number, photos of the damage and the tracking number.